Support Center

**Smart Help. Human Support.**

Got questions? We’ve built something better than a search bar. Our new AI-powered chat finds the answers for you—fast.

Tap the chat icon below or the search icon above, then type what you need. Our smart assistant will guide you to the right page or resource.

Still need help? You’ll always have the option to connect with a real person—by chat, phone, or appointment.

That’s how Independent Bank combines real tech with real people—because we put people before money.

Frequently Asked Questions

What is Independent Bank's routing number?

Our routing number is 072402652.

How do I enroll in ONE Wallet digital banking?

To register for ONE Wallet digital banking, you'll need your Account Number in addition to your personal information. You can then Register Here.

How do I find my account number?

Follow these steps in ONE Wallet to find your account number:

1. Log into ONE Wallet on your phone, tablet, or computer.
2. From the account summary page, click on the account you want to know the number for.
3. Click on "Account Details."
4. Click "Show Account Number."

How do I enroll in eStatements?

You can enroll in eStatements by logging into ONE Wallet digital banking and selecting eServices, and then Documents.

What do I need to open a personal account?

You’ll need a valid ID, Social Security number, and proof of address.

What do I need to open a business account?

All applicant(s) will need to provide their Social Security number, date of birth, occupation, and physical address. Applicant(s) must be an authorized officer of the business and a U.S. resident.
The business should be legally formed in the U.S. and have operations in Michigan.
The applicant(s) will need to provide the legal business name, address, business tax ID number, the date the business was established, as well as any supplemental business documents requested.

What should I do if my debit card is lost or stolen?

If your ATM or debit card is lost or stolen, please call 800.355.0641 at any time, 24/7.

What should I do if my credit card is lost or stolen?

If your credit card is lost or stolen, contact our 24/7 Cardmember Services immediately at 866.234.4691 for assistance. You won’t be held responsible for any fraudulent purchases, thanks to our zero fraud liability policy.*

*Terms and conditions apply.

How do I make a loan payment?

To see all your loan payment options, please visit our Make a Payment page.

How can I dispute a transaction?

To dispute a transaction please contact our Customer Connection Hub at 800.355.0641 available Monday-Friday 8am – 8pm and Saturday 8 am – 5 pm (ET), excluding federal holidays or by visiting a local branch.

What should I do if I think I’ve been a victim of fraud?

Our Customer Connection Hub can assist you with the necessary steps to protect your banking information please contact us at 800.355.0641 available Monday-Friday 8am – 8pm and Saturday 8 am – 5 pm (ET), excluding federal holidays or by visiting a local branch.

How can I order a debit card?

Our Customer Connection Hub can assist you with ordering a new debit card by calling 800.355.0641 available Monday-Friday 8 am – 8 pm and Saturday 8 am – 5 pm (ET), excluding federal holidays or by visiting a local branch. You can also request a new debit card by sending us a message from inside ONE Wallet digital banking.

How can I get my debit card limit increased?

Our Customer Connection Hub can assist you with increasing your debit card limit by calling 800.355.0641 available Monday-Friday 8 am – 8 pm and Saturday 8 am – 5 pm (ET), excluding federal holidays or by visiting a local branch.