FDIC-Insured—Backed by the full faith and credit of the U.S. Government
Smart Ways to Stay Secure
Personal Fraud & Security Tips and Advice
Independent Bank is here to help you stay safe with practical tips to protect your accounts, spot scams, and keep your information secure.
Signs It's A Scam
Unexpected Links
You’re asked to click a link you didn’t request—often leading to a fake website or login page.
Urgent Tone
They demand action right now.
Requests for Sensitive Information
You’re asked for your password, PIN, or security code. We’ll never request this by phone or email.
Suspicious Attachments
An email includes a file you weren’t expecting. It could contain malware—don’t open or download it.
Unusual Payment Requests
They ask for payment through gift cards, cryptocurrency, or wire transfers.
Too Good to Be True Offers
You’re promised a prize, refund, or reward you didn’t apply for. If it sounds too good, it probably is.
Typos and Poor Grammar
Look for strange wording, bad grammar, or formatting errors. Professional companies proofread messages.
Unknown or Slightly Off Contact Info
The email or phone number looks close to official—but isn’t. Always double-check the sender.
Asked to Keep It Secret
You’re told not to talk to anyone about the request. Scammers rely on secrecy to succeed.
Spoofed Caller ID
The number looks like it’s from the bank, but they ask for private info. Hang up and call us directly.
Monitor & Protect Your Accounts
Enroll in ONE Wallet Digital Banking
Access and monitor your accounts anytime, anywhere with ONE Wallet digital banking. Set up real-time email or text alerts to track debit card activity, account balances, and transactions as they happen.
Manage Cards and Set Up Alerts in ONE Wallet
ONE Wallet digital banking gives you control over your debit card. Turn cards on or off, change PINs, set spending limits, and get alerts for international or online purchases.
Temporarily Disable a Lost Debit Card
If you misplace your debit card, you can log in to ONE Wallet and temporarily disable it to prevent unauthorized use while you search.
Enroll in eStatements
Paperless statements keep your account information behind a secure login, reducing the risk of mail theft or misplaced documents. You’ll receive an email when your new statement is ready.
More Tools to Help You
Secure your Identity with Mastercard®
Enroll in complimentary ID Theft Protection to help safeguard your identity and monitor for online threats.
Pay Safely with Mobile Wallets
Use Apple Pay, Google Pay, or Samsung Pay for an added layer of security with every purchase. Your actual card number is never shared.
Check Your Credit for Free
Get free weekly credit reports from Equifax, Experian, and TransUnion at AnnualCreditReport.com. Reviewing your reports helps detect fraud early.
