Independent Bank was recently named a BEST-IN-STATE bank by Forbes magazine for 2023. Forbes partnered with market research firm, Statista, to survey more than 31,000 citizens throughout the United States. They were surveyed for their opinions on their current and previous banking relationships.
Participants were asked to name all of the banks and credit unions where they have a checking or savings account and evaluate these institutions based on criteria such as customer service, the quality of the financial advice representatives offer, whether fees are transparent and reasonable, ease of navigating the company website, on-location branch services, and overall level of trust the companies inspired. Large nation-wide banks and credit unions with more than 15 branches in the U.S. were excluded, better reflecting the best of smaller, regional financial institutions.
Online reviews and ratings, including Google reviews between March 2020 and April 2023 were also evaluated for each institution. These reviews accounted for 20% of the scoring, while the surveys accounted for 80%. In total, there were 164 awards given to 137 unique banks across the U.S.
To learn more about Independent Bank, visit IndependentBank.com. For more information on the survey, visit Forbes.com/Lists/Best-In-State-Banks.